{"id":34929,"date":"2023-08-16T14:08:36","date_gmt":"2023-08-16T12:08:36","guid":{"rendered":"https:\/\/key-light.com\/faq\/"},"modified":"2026-11-11T15:53:53","modified_gmt":"2026-11-11T14:53:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/key-light.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\">[vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a0af8c9f4{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a0af8c9f4\"><span class=\"vcex-heading-inner wpex-inline-block\">\u00dcber uns<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#wo-befindet-sich-ihr-hauptsitz\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"wo-befindet-sich-ihr-hauptsitz\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Wo befindet sich Ihr Hauptsitz?<\/div><\/a><\/div><div id=\"wo-befindet-sich-ihr-hauptsitz\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Unser Hauptsitz befindet sich in Nijkerk, in den Niederlanden. Hier ist unsere vollst\u00e4ndige Adresse:<\/p>\n<p>Keylight Hauptsitz<br \/>\nPelenerf 14<br \/>\n3861 PR Nijkerk, Niederlande<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#ich-htte-gerne-eine-physische-ausgabe-ihres-katalogs-wie-kann-ich-eine-anfordern\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"ich-htte-gerne-eine-physische-ausgabe-ihres-katalogs-wie-kann-ich-eine-anfordern\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Ich h\u00e4tte gerne eine physische Ausgabe Ihres Katalogs. Wie kann ich eine anfordern?<\/div><\/a><\/div><div id=\"ich-htte-gerne-eine-physische-ausgabe-ihres-katalogs-wie-kann-ich-eine-anfordern\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>We&#8217;ve got those for you! Use our <a href=\"https:\/\/key-light.com\/contact\/\">contact form<\/a> to request a physical copy of our catalogue.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"can-i-buy-keylight-lighting-in-my-country\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Can I buy Keylight Lighting in my country?<\/div><\/a><\/div><div id=\"can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>For more information on our points of sale, please refer to the <a href=\"https:\/\/key-light.com\/points-of-sale\/\">Points of sale<\/a> page. Here you will find all our worldwide points of sale.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a0af8dbb4{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a0af8dbb4\"><span class=\"vcex-heading-inner wpex-inline-block\">Gesch\u00e4ftliches<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#ich-bin-vertreter-und-mchte-einen-geschftsvorschlag-unterbreiten\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"ich-bin-vertreter-und-mchte-einen-geschftsvorschlag-unterbreiten\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Ich bin Vertreter und m\u00f6chte einen Gesch\u00e4ftsvorschlag unterbreiten<\/div><\/a><\/div><div id=\"ich-bin-vertreter-und-mchte-einen-geschftsvorschlag-unterbreiten\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>For more information on collaborations and business proposals, please refer to <a href=\"https:\/\/key-light.com\/contact\/business\/\">this page<\/a>.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a0af8e2dc{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a0af8e2dc\"><span class=\"vcex-heading-inner wpex-inline-block\">Versand &amp; Lieferung<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#erhalte-ich-nach-meiner-bestellung-einen-sendungsverfolgungscode\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"erhalte-ich-nach-meiner-bestellung-einen-sendungsverfolgungscode\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Erhalte ich nach meiner Bestellung einen Sendungsverfolgungscode?<\/div><\/a><\/div><div id=\"erhalte-ich-nach-meiner-bestellung-einen-sendungsverfolgungscode\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Sobald Sie eine Bestellung aufgegeben haben, leiten wir umgehend den Versand Ihrer Artikel \u00fcber unseren beauftragten Zusteller ein. Wenn Sie w\u00e4hrend des Bestellvorgangs eine E-Mail-Adresse angegeben haben oder Ihre E-Mail-Adresse bereits in unserem System registriert ist, erhalten Sie stets einen Sendungsverfolgungscode per E-Mail. Falls Sie innerhalb von 24 Stunden keinen Sendungsverfolgungscode erhalten haben, \u00fcberpr\u00fcfen Sie bitte auch Ihren Spam-Ordner. Gelegentlich landen E-Mails von Zustellern versehentlich im Spam-Ordner.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#wie-lange-dauert-die-lieferung-meiner-bestellung\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"wie-lange-dauert-die-lieferung-meiner-bestellung\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Wie lange dauert die Lieferung meiner Bestellung?<\/div><\/a><\/div><div id=\"wie-lange-dauert-die-lieferung-meiner-bestellung\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Within the Netherlands, your order is usually delivered within 24 hours.<\/p>\n<p>Parcels sent abroad within Europe are usually delivered between 3 and 5 working days.<\/p>\n<p>For orders shipped abroad outside Europe, we recommend contacting our <a href=\"https:\/\/key-light.com\/contact\/\">sales department<\/a>.<\/p>\n<p>For all shipments: it is possible that your package may take longer to arrive due to the shipper&#8217;s busy schedule. Especially before, during and after holidays, the shipper&#8217;s workload can increase, and it often happens that your parcel takes longer to arrive. Please take this into account.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#mit-welchem-zusteller-versenden-sie\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"mit-welchem-zusteller-versenden-sie\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Mit welchem Zusteller versenden Sie?<\/div><\/a><\/div><div id=\"mit-welchem-zusteller-versenden-sie\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Orders within the Netherlands, Belgium and Luxemburg are shipped with TransMission. For all other orders inside the EU and to the rest of the world it depends on the quantity and size of the order. You&#8217;ll receive all information around shipping including Track and Trace codes from us after the order confirmation.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=&#8220;0px&#8220; max_width_custom=&#8220;1200px&#8220; el_class=&#8220;wpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34929","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"_links":{"self":[{"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/pages\/34929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/comments?post=34929"}],"version-history":[{"count":0,"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/pages\/34929\/revisions"}],"wp:attachment":[{"href":"https:\/\/key-light.com\/de\/wp-json\/wp\/v2\/media?parent=34929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}