{"id":34958,"date":"2023-08-16T14:08:36","date_gmt":"2023-08-16T12:08:36","guid":{"rendered":"https:\/\/key-light.com\/preguntas-frecuentes\/"},"modified":"2026-11-11T15:53:53","modified_gmt":"2026-11-11T14:53:53","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/key-light.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\">[vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a29a78789{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a29a78789\"><span class=\"vcex-heading-inner wpex-inline-block\">Sobre nosotros<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#dnde-se-encuentra-su-sede-central\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"dnde-se-encuentra-su-sede-central\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">\u00bfD\u00f3nde se encuentra su sede central?<\/div><\/a><\/div><div id=\"dnde-se-encuentra-su-sede-central\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Nuestra sede central se encuentra en Nijkerk, Pa\u00edses Bajos. Aqu\u00ed tiene nuestra direcci\u00f3n completa:<\/p>\n<p>Sede central de Keylight<br \/>\nPelenerf 14<br \/>\n3861 PR Nijkerk, Pa\u00edses Bajos<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#me-gustara-recibir-una-copia-fsica-de-su-catlogo-cmo-puedo-solicitarla\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"me-gustara-recibir-una-copia-fsica-de-su-catlogo-cmo-puedo-solicitarla\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Me gustar\u00eda recibir una copia f\u00edsica de su cat\u00e1logo. \u00bfC\u00f3mo puedo solicitarla?<\/div><\/a><\/div><div id=\"me-gustara-recibir-una-copia-fsica-de-su-catlogo-cmo-puedo-solicitarla\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>We&#8217;ve got those for you! Use our <a href=\"https:\/\/key-light.com\/contact\/\">contact form<\/a> to request a physical copy of our catalogue.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"can-i-buy-keylight-lighting-in-my-country\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Can I buy Keylight Lighting in my country?<\/div><\/a><\/div><div id=\"can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>For more information on our points of sale, please refer to the <a href=\"https:\/\/key-light.com\/points-of-sale\/\">Points of sale<\/a> page. Here you will find all our worldwide points of sale.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a29a799b6{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a29a799b6\"><span class=\"vcex-heading-inner wpex-inline-block\">Negocios<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#soy-agente-y-me-gustara-realizar-una-propuesta-comercial\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"soy-agente-y-me-gustara-realizar-una-propuesta-comercial\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Soy agente y me gustar\u00eda realizar una propuesta comercial<\/div><\/a><\/div><div id=\"soy-agente-y-me-gustara-realizar-una-propuesta-comercial\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>For more information on collaborations and business proposals, please refer to <a href=\"https:\/\/key-light.com\/contact\/business\/\">this page<\/a>.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column]<style>.vcex-heading.vcex_6af4a29a7a111{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6af4a29a7a111\"><span class=\"vcex-heading-inner wpex-inline-block\">Env\u00edo y entrega<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#recibir-un-cdigo-de-seguimiento-tras-mi-pedido\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"recibir-un-cdigo-de-seguimiento-tras-mi-pedido\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">\u00bfRecibir\u00e9 un c\u00f3digo de seguimiento tras mi pedido?<\/div><\/a><\/div><div id=\"recibir-un-cdigo-de-seguimiento-tras-mi-pedido\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Una vez realizado el pedido, iniciaremos de inmediato el proceso para enviar sus art\u00edculos lo antes posible a trav\u00e9s de nuestro transportista designado. Si ha proporcionado una direcci\u00f3n de correo electr\u00f3nico durante el proceso de pedido o si su correo ya est\u00e1 registrado en nuestro sistema, recibir\u00e1 sistem\u00e1ticamente un c\u00f3digo de seguimiento por correo electr\u00f3nico. Si no ha recibido el c\u00f3digo de seguimiento en un plazo de 24 horas, recuerde revisar tambi\u00e9n la carpeta de correo no deseado. En ocasiones, los correos de los transportistas pueden acabar por error en dicha carpeta.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#cunto-tardar-en-entregarse-mi-pedido\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"cunto-tardar-en-entregarse-mi-pedido\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">\u00bfCu\u00e1nto tardar\u00e1 en entregarse mi pedido?<\/div><\/a><\/div><div id=\"cunto-tardar-en-entregarse-mi-pedido\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Within the Netherlands, your order is usually delivered within 24 hours.<\/p>\n<p>Parcels sent abroad within Europe are usually delivered between 3 and 5 working days.<\/p>\n<p>For orders shipped abroad outside Europe, we recommend contacting our <a href=\"https:\/\/key-light.com\/contact\/\">sales department<\/a>.<\/p>\n<p>For all shipments: it is possible that your package may take longer to arrive due to the shipper&#8217;s busy schedule. Especially before, during and after holidays, the shipper&#8217;s workload can increase, and it often happens that your parcel takes longer to arrive. Please take this into account.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#con-qu-transportista-realizan-los-envos\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"con-qu-transportista-realizan-los-envos\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">\u00bfCon qu\u00e9 transportista realizan los env\u00edos?<\/div><\/a><\/div><div id=\"con-qu-transportista-realizan-los-envos\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Orders within the Netherlands, Belgium and Luxemburg are shipped with TransMission. For all other orders inside the EU and to the rest of the world it depends on the quantity and size of the order. You&#8217;ll receive all information around shipping including Track and Trace codes from us after the order confirmation.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=\u00bb0px\u00bb max_width_custom=\u00bb1200px\u00bb el_class=\u00bbwpex-pb-50&#8243;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34958","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"_links":{"self":[{"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/pages\/34958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/comments?post=34958"}],"version-history":[{"count":0,"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/pages\/34958\/revisions"}],"wp:attachment":[{"href":"https:\/\/key-light.com\/es\/wp-json\/wp\/v2\/media?parent=34958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}