{"id":34061,"date":"2023-08-16T14:08:36","date_gmt":"2023-08-16T12:08:36","guid":{"rendered":"https:\/\/key-light.com\/faq\/"},"modified":"2026-03-18T14:54:22","modified_gmt":"2026-03-18T13:54:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/key-light.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column]<style>.vcex-heading.vcex_6a14b84c429ce{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6a14b84c429ce\"><span class=\"vcex-heading-inner wpex-inline-block\">A propos de nous<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#o-se-trouve-votre-sige-social-\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"o-se-trouve-votre-sige-social-\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">O\u00f9 se trouve votre si\u00e8ge social ?<\/div><\/a><\/div><div id=\"o-se-trouve-votre-sige-social-\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Our headquarters is located in Nijkerk, in the Netherlands. Here is our complete address: Keylight Headquarters Pelenerf 14 3861 PR Nijkerk, The Netherlands<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#j039aimerais-recevoir-une-copie-physique-de-votre-catalogue-comment-puis-je-en-faire-la-demande-\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"j039aimerais-recevoir-une-copie-physique-de-votre-catalogue-comment-puis-je-en-faire-la-demande-\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">J&#039;aimerais recevoir une copie physique de votre catalogue. Comment puis-je en faire la demande ? <\/div><\/a><\/div><div id=\"j039aimerais-recevoir-une-copie-physique-de-votre-catalogue-comment-puis-je-en-faire-la-demande-\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Nous les avons pour vous ! Utilisez notre <a href=\"https:\/\/key-light.com\/fr\/contact\/\">formulaire de contact<\/a> pour demander une copie physique de notre catalogue.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"can-i-buy-keylight-lighting-in-my-country\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Can I buy Keylight Lighting in my country?<\/div><\/a><\/div><div id=\"can-i-buy-keylight-lighting-in-my-country\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Pour plus d&rsquo;informations sur nos points de vente, veuillez consulter la page <a href=\"https:\/\/key-light.com\/fr\/points-de-vente\/\">Points de vente<\/a>. Vous y trouverez tous nos points de vente dans le monde.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column]<style>.vcex-heading.vcex_6a14b84c43fee{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6a14b84c43fee\"><span class=\"vcex-heading-inner wpex-inline-block\">Entreprises<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#je-suis-un-agent-et-j039aimerais-faire-une-proposition-commerciale\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"je-suis-un-agent-et-j039aimerais-faire-une-proposition-commerciale\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Je suis un agent et j&#039;aimerais faire une proposition commerciale.<\/div><\/a><\/div><div id=\"je-suis-un-agent-et-j039aimerais-faire-une-proposition-commerciale\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Pour plus d&rsquo;informations sur les collaborations et les propositions commerciales, veuillez consulter <a href=\"https:\/\/key-light.com\/contact\/business\/\">cette page.<\/a><\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column]<style>.vcex-heading.vcex_6a14b84c4495a{width:400px;}<\/style><h2 class=\"vcex-heading vcex-heading-plain vcex-module wpex-heading wpex-text-2xl wpex-h2 wpex-max-w-100 wpex-mr-auto vcex_6a14b84c4495a\"><span class=\"vcex-heading-inner wpex-inline-block\">Exp\u00e9dition et livraison<\/span><\/h2><div class=\"vcex-spacing wpex-w-100 wpex-clear\"><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#recevrai-je-un-code-de-suivi-aprs-ma-commande-\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"recevrai-je-un-code-de-suivi-aprs-ma-commande-\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Recevrai-je un code de suivi apr\u00e8s ma commande ?<\/div><\/a><\/div><div id=\"recevrai-je-un-code-de-suivi-aprs-ma-commande-\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Une fois que vous avez pass\u00e9 commande, nous entamons rapidement le processus d&rsquo;exp\u00e9dition de vos articles par l&rsquo;interm\u00e9diaire de notre transporteur d\u00e9sign\u00e9. Si vous avez fourni une adresse \u00e9lectronique au cours du processus de commande ou si votre adresse \u00e9lectronique est d\u00e9j\u00e0 enregistr\u00e9e dans notre syst\u00e8me, vous recevrez syst\u00e9matiquement un code de suivi par courrier \u00e9lectronique. Si vous n&rsquo;avez pas re\u00e7u de code de suivi dans les 24 heures, n&rsquo;oubliez pas de v\u00e9rifier le dossier spam de votre messagerie. Il peut arriver que des courriels provenant de transporteurs se retrouvent par erreur dans le dossier des courriels ind\u00e9sirables.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#quel-est-le-dlai-de-livraison-de-ma-commande-\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"quel-est-le-dlai-de-livraison-de-ma-commande-\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Quel est le d\u00e9lai de livraison de ma commande ?<\/div><\/a><\/div><div id=\"quel-est-le-dlai-de-livraison-de-ma-commande-\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Aux Pays-Bas, votre commande est g\u00e9n\u00e9ralement livr\u00e9e dans les 24 heures. Les colis envoy\u00e9s \u00e0 l&rsquo;\u00e9tranger en Europe sont g\u00e9n\u00e9ralement livr\u00e9s entre 3 et 5 jours ouvrables. Pour les commandes exp\u00e9di\u00e9es en dehors de l&rsquo;Europe, nous vous conseillons de contacter notre <a href=\"https:\/\/key-light.com\/fr\/contact\/\">service commercial<\/a>. Pour tous les envois : il est possible que votre colis prenne plus de temps \u00e0 arriver en raison de l&#8217;emploi du temps charg\u00e9 de l&rsquo;exp\u00e9diteur. En particulier avant, pendant et apr\u00e8s les vacances, la charge de travail de l&rsquo;exp\u00e9diteur peut augmenter, et il arrive souvent que votre colis prenne plus de temps \u00e0 arriver. Veuillez en tenir compte.<\/p>\n<\/div><\/div><\/div><div class=\"vcex-toggle vcex-module\" data-animate=\"true\" data-duration=\"300\" itemscope=\"itemscope\" itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\"><div class=\"vcex-toggle__heading\"><a href=\"#avec-quel-transporteur-expdiez-vous-vos-marchandises-\" class=\"vcex-toggle__trigger wpex-transition-colors wpex-flex wpex-items-center wpex-gap-10 wpex-flex-row-reverse\" aria-expanded=\"false\" aria-controls=\"avec-quel-transporteur-expdiez-vous-vos-marchandises-\"><div class=\"vcex-toggle__icon wpex-flex wpex-items-center wpex-justify-center\" aria-hidden=\"true\"><div class=\"vcex-toggle__icon-open wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M24 24H0V0h24v24z\" fill=\"none\" opacity=\".87\"\/><path d=\"M16.59 8.59L12 13.17 7.41 8.59 6 10l6 6 6-6-1.41-1.41z\"\/><\/svg><\/div><div class=\"vcex-toggle__icon-close wpex-flex wpex-flex-col wpex-items-center\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1.5em\" viewBox=\"0 0 24 24\" width=\"1.5em\" fill=\"currentColor\" class=\"vcex-toggle__icon-close\"><path d=\"M0 0h24v24H0V0z\" fill=\"none\"\/><path d=\"M12 8l-6 6 1.41 1.41L12 10.83l4.59 4.58L18 14l-6-6z\"\/><\/svg><\/div><\/div><div class=\"vcex-toggle__title wpex-mr-auto\" itemprop=\"name\">Avec quel transporteur exp\u00e9diez-vous vos marchandises ?<\/div><\/a><\/div><div id=\"avec-quel-transporteur-expdiez-vous-vos-marchandises-\" class=\"vcex-toggle__content wpex-clr wpex-last-mb-0 wpex-my-10\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\"><p>Orders within the Netherlands, Belgium and Luxemburg are shipped with TransMission. For all other orders inside the EU and to the rest of the world it depends on the quantity and size of the order. You&rsquo;ll receive all information around shipping including Track and Trace codes from us after the order confirmation.<\/p>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column][\/vc_column][\/vc_row][vc_row column_spacing=\u00a0\u00bb0px\u00a0\u00bb max_width_custom=\u00a0\u00bb1200px\u00a0\u00bb el_class=\u00a0\u00bbwpex-pb-50&Prime;][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-34061","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v27.6) - 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