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Servicio

Preguntas frecuentes

Sobre nosotros

Nuestra sede central se encuentra en Nijkerk, Países Bajos. Aquí tiene nuestra dirección completa:

Sede central de Keylight
Pelenerf 14
3861 PR Nijkerk, Países Bajos

We’ve got those for you! Use our contact form to request a physical copy of our catalogue.

For more information on our points of sale, please refer to the Points of sale page. Here you will find all our worldwide points of sale.

Negocios

For more information on collaborations and business proposals, please refer to this page.

Envío y entrega

Una vez realizado el pedido, iniciaremos de inmediato el proceso para enviar sus artículos lo antes posible a través de nuestro transportista designado. Si ha proporcionado una dirección de correo electrónico durante el proceso de pedido o si su correo ya está registrado en nuestro sistema, recibirá sistemáticamente un código de seguimiento por correo electrónico. Si no ha recibido el código de seguimiento en un plazo de 24 horas, recuerde revisar también la carpeta de correo no deseado. En ocasiones, los correos de los transportistas pueden acabar por error en dicha carpeta.

Within the Netherlands, your order is usually delivered within 24 hours.

Parcels sent abroad within Europe are usually delivered between 3 and 5 working days.

For orders shipped abroad outside Europe, we recommend contacting our sales department.

For all shipments: it is possible that your package may take longer to arrive due to the shipper’s busy schedule. Especially before, during and after holidays, the shipper’s workload can increase, and it often happens that your parcel takes longer to arrive. Please take this into account.

Orders within the Netherlands, Belgium and Luxemburg are shipped with TransMission. For all other orders inside the EU and to the rest of the world it depends on the quantity and size of the order. You’ll receive all information around shipping including Track and Trace codes from us after the order confirmation.